Returns & Refund Policy

At urbanquota, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Our policy provides for returns up to 180 days from the date you receive your order. Please read the following conditions carefully to ensure a smooth return process.

Conditions for Return

To be eligible for a return, please ensure that:

The request is made within 180 days of receiving the product.
The item is a non-sale item.
The item is in its original condition: unwashed, unworn, and with all original tags attached.
You have a sales receipt or proof of purchase.

How to Start a Return (Step-by-Step)

Contact Us to Request a Return To initiate a return, please email our support team at support@urbanquota.com or use our “Contact Us”page. Please include the following information in your message:
- Full name on the order
- Order number (e.g., #urbanquota1234)
- Reason for the return (e.g., wrong size, defective item)
- If the item is damaged or incorrect, please attach photos illustrating the issue.
Receive Return Approval & Shipping Label Our team will review your request. Once approved, we will provide you with a pre-paid return shipping label via email, along with detailed instructions.
Package and Ship Your ItemSecurely pack the item(s) and include a printout of your purchase confirmation email. Attach the pre-paid shipping label to the package and drop it off at the designated courier. The return package should be sent to the following address:
3275 S John Young Parkway Kissimmee, FL 34746 United States

Return Shipping Costs

We believe in a hassle-free return experience. Therefore, we provide a pre-paid shipping label for all approved returns. You will not have to pay for return shipping.

Return Shipping Fee: $0.00 (Free)

Refunds

Once we receive and inspect your returned item, we will send you an email to confirm its arrival. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exceptions

Please note that we are not responsible for customer errors such as spelling or grammatical mistakes in custom orders, issues with original images provided by the customer, or ordering the wrong size or color. We strongly advise reviewing your order details carefully before completing your purchase.

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