Refund Policy

Effective Date: June 12, 2025

At Urban Quota, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent refund policy to make your experience worry-free.

1. Eligibility for Refunds

You are eligible for a refund if:

  • You return a product in new or slightly used condition within 180 days of delivery
  • The product is defective, damaged during shipping, or not as described
  • You have contacted us and completed the return process according to our Return Policy

2. Refund Process

Once we receive and inspect your returned item:

  • If your return is approved, we will initiate a refund to your original method of payment
  • You will receive a confirmation email once your refund has been processed
  • Refunds are typically processed within 2 business days after we receive your return

3. Refund Method

  • Refunds will be issued to the original payment method used during checkout
  • Depending on your bank or credit card company, it may take an additional 3-5 business days for the refunded amount to appear on your account

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Final sale or clearance items
  • Personalized or customized products (unless they are defective or incorrect)

5. Return Shipping Costs

  • Return shipping is free of charge for all eligible returns
  • A prepaid return label is included in your original package for your convenience
  • No restocking fees apply

6. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Double-check your bank account or credit card statement
  2. Contact your payment provider as processing times may vary
  3. If you’ve done the above and still have not received your refund, please contact us at support@urbanquota.com

7. Contact Information

For any questions regarding refunds or the status of your return, please contact our customer support team:

Urban Quota
2616 Loomis Dr, San Jose, CA 95121, United States of America
Email: support@urbanquota.com
Phone: +1 (909) 838-0762
Support Hours: 6:00 a.m – 6:30 p.m (Mon-Fri) (EST)