Privacy Policy

Effective Date: June 12, 2025

At Urban Quota, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbanquota.com, purchase our products, or interact with us through any other means.

Please read this policy carefully to understand our practices regarding your information. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website or make a purchase, we may collect the following types of information:

Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via third-party payment processors; we do not store credit card numbers)

Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit and time spent on our website
  • Referral source (how you arrived at our website)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status, updates, or inquiries
  • Provide customer support
  • Personalize your shopping experience
  • Improve our website and services
  • Send promotional emails and marketing communications (if you have opted in)
  • Prevent fraudulent transactions and enhance website security

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

  • Payment processing (e.g., Stripe, PayPal)
  • Order fulfillment and product printing services
  • Shipping and delivery services
  • Email marketing platforms (if you opt-in for newsletters)
  • Legal requirements: We may disclose your information if required by law, regulation, or legal process.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files placed on your device that help us:

  • Remember your preferences
  • Analyze website traffic and user behavior
  • Customize content and ads

You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

5. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL (Secure Socket Layer) encryption
  • Secure third-party payment gateways
  • Limited access to personal data by authorized personnel only

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your personal data
  • Opting out of marketing communications
  • Restricting or objecting to data processing

To exercise any of these rights, please contact us at support@urbanquota.com.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently gathered data from a child under 13, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we do, we will revise the “Effective Date” at the top of this page.

We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Urban Quota
2616 Loomis Dr, San Jose, CA 95121, United States of America
Email: support@urbanquota.com
Phone: +1 (909) 838-0762
Support Hours: 6:00 a.m – 6:30 p.m (EST)