Cancel/Change Order Policy

We understand — plans change. Whether you made a typo, selected the wrong size, or simply had second thoughts, we’re here to help make the process as smooth as possible. This policy explains how you can cancel or modify your order after it has been placed.

1. Order Cancellation & Change Window

You have a 24-hour window from the time your order is placed to request a cancellation or make any changes (such as updating your shipping address, changing the size, color, or quantity). After 24 hours, your order may already be in production or shipped, which limits our ability to make modifications.

If your order is still within this time frame, please contact us immediately via one of the following methods:

When reaching out, please include your Order ID, full name, and a clear description of the requested change or cancellation. The faster you contact us, the more likely we can accommodate your request before the order enters fulfillment or shipping.

2. Orders Already in Production or Shipped

Once your order has entered the production stage or has been shipped, it can no longer be canceled or modified. However, you still have options:

  • After Shipment: You may refuse delivery or return the package once received. Please refer to our Return Policy for full details.
  • Address Errors: If the address provided was incorrect, we will attempt to reroute the shipment if possible. Additional courier fees may apply.

3. Custom or Personalized Orders

For customized or personalized products, production often begins immediately after the order is placed. Therefore, cancellations or modifications for these items are typically not possible after the 24-hour grace period. Please review your personalization details carefully before checkout to ensure accuracy.

4. Incorrect or Incomplete Addresses

Please double-check your shipping address before submitting your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If a package is returned to us because of such an issue:

  • We can reship it to the corrected address upon your confirmation.
  • Additional shipping fees may apply for the second delivery attempt.

5. Order Processing & Refund Timeline

If your order qualifies for cancellation and has not yet entered production or shipping, we will issue a full refund to your original payment method within 5–10 business days after confirming the cancellation.

Refund timelines may vary depending on your payment provider or bank’s processing time.

6. Need Assistance?

Our support team is available to help with any concerns regarding your order. Don’t hesitate to reach out — we’re happy to assist you in resolving any issue quickly and fairly.

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)
  • Email:support@urbanquota.com
  • Phone: +1‪(832) 356-3840‬

7. Important Notes

  • Once an order is shipped, it cannot be recalled or canceled. Please refer to our Return Policy for instructions on how to return eligible products.
  • If your order includes multiple items, partial cancellations may be possible depending on fulfillment status.
  • Any order modifications are subject to stock availability at the time of your request.

8. Final Acknowledgment

By placing an order with urbanquota, you acknowledge that you have read, understood, and agree to this cancellation and modification policy. We appreciate your understanding and cooperation as we work to deliver your order as quickly and accurately as possible.

Thank you for choosing urbanquota. Your satisfaction is our top priority, and we’re committed to providing a reliable and transparent shopping experience every step of the way.